My DiGiControl licenses are sold through our reseller and Merchant of Record, Paddle.com Market Limited ("Paddle"). Paddle is the seller of record for every purchase and handles refund requests directly, in accordance with Paddle's Buyer Terms.
Contact Paddle Customer Support at paddle.net with your order/transaction ID (from your confirmation email), or reach out to us directly at info@slaudiotools.com and we will coordinate with Paddle on your behalf.
If you are a consumer purchasing from within the EU/EEA, you additionally have a statutory 14-day right of withdrawal for this purchase. See our Right of Withdrawal notice for the full conditions, including the point at which that right expires early once you've consented to immediate delivery of the license key.
Beyond the statutory right above, we're happy to consider refund requests made within 14 days of purchase for cases such as a duplicate purchase, a license that never arrived, or the Software failing to connect to a console model we list as supported. Reach out to info@slaudiotools.com and we'll take a look.